The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary by Joseph A. MichelliMy rating: 3 of 5 stars
I'm glad I read this book after reading Starbuck CEO Howard Schultz's book "Onward". The Schultz book covers the guiding priciples under which Starbucks operates - it's what they train their employees on. "Onward" gives a number of examples of these stories but goes much beyond, with quite a bit of company history. This book, "The Starbucks Experience", really dives into those guiding principles and provides a number of examples of how the company and its employees meet those principles in day-to-day business, really complimenting "Onward". With the variety of examples, I could see many ideas that could apply in my business life. This book met the two reasons I have to read a business book, to provide food for thought and to provide specific ideas to implement. Don't expect earthshattering revelations here, though. A lot of this is really summed up as taking responsibility and looking at the bigger picture. But who couldn't use some reminders and good examples of this? Nice book.
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