
My rating: 3 of 5 stars
Short, readable musings on the design of technology to help people and to replace people. Norman exposes some basic limitations of technology in automating human thoughts and actions, including inferring reason. He often looks at these issues through the lens of an automotive designer working on self-driving cars, but discussions on kitchen appliances also are in abundance here. This was written more than a decade back now and the thoughts expressed are more common now than when written. Nevertheless, the conversational, pop-science tone and understandable explanations makes this of interest.
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